Privacy

Araza is committed to protecting your privacy, keeping your information safe and ensuring the security of your data.

Araza is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

For engagements with Victorian public sector agencies, Araza aligns its data handling practices with the Victorian Information Privacy Principles under the Privacy and Data Protection Act 2014 (Vic), and with the Victorian Protective Data Security Standards (VPDSS), where required under the relevant contract. This includes applying agreed data security, access control and incident notification requirements specific to that engagement.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways, including interviews, correspondence, by telephone, by email, via our website www.araza.com.au (including cookie collection), from your website, from media and publications, from other publicly available sources, and from third parties. We don’t guarantee website links or the policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

– For the primary purpose for which it was obtained
– For a secondary purpose that is directly related to the primary purpose
– With your consent, or where required or authorised by law

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances, including the following:

– To third parties where you consent to the use or disclosure
– Where required or authorised by law

Araza does not sell or share your Personal Information with third parties for marketing purposes or for revenue generation.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure. Araza applies a range of technical and organisational controls to protect Personal Information, including data classification, access controls, multi-factor authentication, and endpoint security measures across our systems.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is, or will be, stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at info@araza.com.au.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Araza maintains an Incident Response Plan to identify, contain and respond to data security incidents. Where a data breach involving Personal Information is likely to result in serious harm, Araza will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme, and will notify the relevant agency and the Office of the Victorian Information Commissioner where required for Victorian government engagements.

Araza protects the information we hold through a formal, security program led by our Chief Information Security Officer and informed by the Australian Signals Directorate’s Essential Eight. We classify our data by sensitivity, it is encrypted in transit and at rest, with controls in place restricting access to personnel with a genuine need to know.

All personnel complete annual security awareness training and are background-checked before accessing client environments. For security enquiries, contact us at info@araza.com.au.

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy, please contact our Privacy Officer at: info@araza.com.au.

Updated: September 2026